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Business and Return Location

To state the position of rtic precisely, this is also the default return address for approved returns unless written authorization provides another merchant-managed destination; for completeness, the store's physical business location is 4492 Valley Ln, High Ridge, Missouri, 63049, United States.

Customer Service Channels

For transparency, rtic records that assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; at the same time, the published service channels are support@chillfieldco.shop and 512-205-0768.

When Support Is Available

The operating rule used by rtic is straightforward: the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; additionally, a request arriving outside the stated schedule is reviewed on the next service day.

Order and Return Assistance

In administering this policy, rtic confirms that customers should wait for written approval and a merchant-funded return method before mailing an item; where relevant, including the order number helps the team identify a purchase promptly.

Merchant Details for This Policy

Customers dealing with rtic should understand that customers may also call 512-205-0768; as a related safeguard, the merchant location and standard authorized-return address is 4492 Valley Ln, High Ridge, Missouri, 63049, United States; where relevant, rtic is the merchant responsible for this storefront; where relevant, the published contact email is support@chillfieldco.shop.