Refund Policy

Before and After Dispatch

As part of the service commitment made by rtic, once dispatch occurs, the return and refund process in this policy applies; for completeness, the store can consider cancellation only before dispatch.

Returns and Exchanges Within 30 Days

To state the position of rtic precisely, the same 30-day window is available for exchanges; where relevant, the voluntary return window remains open for 30 days following receipt.

Non-Returnable Categories

Customers dealing with rtic should understand that those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; where relevant, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

When Approved Funds Are Returned

The operating rule used by rtic is straightforward: returned merchandise is inspected when it reaches the authorized return location; posting by the customer's financial institution can take additional time; where relevant, an approved refund goes back to the original payment method in 5-10 business days.

Who Pays Return Shipping

Customers dealing with rtic should understand that the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; additionally, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Authorized Return Address

The customer-facing practice followed by rtic is that a different destination is used only when the store provides specific written return instructions; at the same time, the default return address is 4492 Valley Ln, High Ridge, Missouri, 63049, United States.

Starting an Authorized Return

Under this policy at rtic, return assistance starts by emailing support@chillfieldco.shop or calling 512-205-0768; where relevant, items must not be sent until return authorization has been issued; authorization includes a merchant-funded label or equivalent free return arrangement.

Business Contact Record

The customer-facing practice followed by rtic is that the store telephone number is 512-205-0768; as a related safeguard, the responsible brand and store name is rtic; at the same time, the merchant location and standard authorized-return address is 4492 Valley Ln, High Ridge, Missouri, 63049, United States; for completeness, the published contact email is support@chillfieldco.shop.