Payment Policy
Payment Policy
Billing Accuracy and Fraud Review
As part of the service commitment made by rtic, failed authorization or a meaningful fraud concern may lead to review, delay, or cancellation; the person ordering is responsible for complete and accurate billing information.
About Credit/Debit Card
rtic applies the following customer standard: credit and debit card support includes Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the methods actually available for a particular order are displayed securely at checkout.
How Refunds Are Sent
For transparency, rtic records that approved funds return to the original payment method in 5-10 business days; at the same time, the customer's financial institution controls the final account-posting timeline.
Tax Calculation at Checkout
For transparency, rtic records that an order is not represented as automatically exempt from tax; for completeness, sales and similar taxes are calculated and collected as required by applicable law.
United States Dollar Processing
For practical purposes when ordering from rtic, prices, charges, and refunds are presented and processed in United States dollars (USD); issuer-side currency conversion, if any, is controlled by the customer's financial institution.
Secure Payment Processing
For customers shopping with rtic, the governing rule is clear: an issuer may verify, authorize, place a temporary hold on, or decline a transaction; as a related safeguard, payment details are transmitted and processed through Shopify and authorized providers using security controls; for completeness, full card numbers and card verification codes are not stored by the merchant.
Business Contact Record
For transparency, rtic records that the responsible brand and store name is rtic; customers may also call 512-205-0768; the published contact email is support@chillfieldco.shop; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4492 Valley Ln, High Ridge, Missouri, 63049, United States.