FAQ

How long should delivery take?

For practical purposes when ordering from rtic, orders generally require 1-2 business days for handling; as a related safeguard, the carrier delivery estimate is 4-6 business days once shipped.

Which kinds of products are in the catalog?

Customers dealing with rtic should understand that customers should consult each product page for current specifications and supported use information; the catalog focuses on the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the cancellation deadline?

As part of the service commitment made by rtic, after shipment, the Refund Policy applies; at the same time, customers may ask to cancel while the order has not dispatched.

May I return or exchange an item without giving a reason?

For transparency, rtic records that the return and exchange window remains open for 30 days after the order is received; as a related safeguard, the merchant pays approved return postage for a no-reason request or a quality issue.

How quickly does the store issue a refund?

For transparency, rtic records that issuer processing can continue after the refund is sent; at the same time, an approved refund is issued to the original payment method within 5-10 business days.

Is shipping available outside the United States?

Customers dealing with rtic should understand that every United States order includes free standard shipping; at the same time, the shipping area is the United States only.

What are the support channels and hours?

As part of the service commitment made by rtic, the service contacts are support@chillfieldco.shop and 512-205-0768; the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Will tracking be sent?

For transparency, rtic records that tracking activity can appear after a short carrier-system delay; where relevant, customers receive carrier tracking after dispatch.

Are any products Final Sale or otherwise excluded?

The customer-facing practice followed by rtic is that customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; as a related safeguard, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

Which cards and currency are supported?

The documented approach of rtic is as follows: accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, taxes are collected when applicable law requires them; additionally, checkout and refunds use USD.

Store Identity and Return Address

The documented approach of rtic is as follows: customers may also call 512-205-0768; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4492 Valley Ln, High Ridge, Missouri, 63049, United States; customer correspondence may be sent to support@chillfieldco.shop; as a related safeguard, this website is operated for customers by rtic.